Privacy Policy

Mumbai Temple Darshan is a private temple darshan and sightseeing tour operator based in Mumbai, Maharashtra, operating since 2025. We arrange private air-conditioned vehicles, hotel pickup and drop, and guidance for temple visits in Mumbai, Thane and Navi Mumbai, and on outstation pilgrimages to Shirdi and Pune. In the words of the Digital Personal Data Protection Act, 2023, we are the data fiduciary — the ones who decide how your data is used and are answerable for it — and you are the data principal, the person the data is about.

This policy applies to:

• our website at mumbaitempledarshan.com, including the booking form, the darshan guides and the temple pages;
• conversations you have with us on WhatsApp, by telephone or by email;
• the internal booking system our staff use to register a confirmed booking and print your darshan ticket. You never log in to it, but if you travel with us your details are held there;
• the ticket verification page your QR code points to.

It does not cover, and we are not responsible for, how any of these handle your privacy:

• temple trusts and their websites — for example when you book an official pooja or a darshan pass directly on a temple's own website;
• WhatsApp and Meta, whose messaging service we use as our main booking channel;
• hotels, restaurants and other providers, including a hotel we book on your instruction;
• any other website we link to from our guides.

Reading the website does not require you to give us anything. You only give us personal information if you choose to enquire, book or write to us.

2.1 · When you use the booking form on our website

The form asks four short questions and then for your contact details:

• Which journey interests you — Mumbai temples, Shirdi, Dagdusheth Ganpati in Pune, or "not sure, help me pick".
• Who is travelling — family, elderly parents, friends or a corporate group — and how many of you there are.
• When you are thinking of travelling — this week, this month, or still planning.
• Your name and a phone number, which are required so that we can reply.
• Your email address, the area or hotel we should collect you from, and any special requests — all optional. The requests box is where guests tell us about a special pooja, elderly travellers, wheelchair access or a preferred start time.

After you submit, we offer one optional question — whether anything nearly stopped you from booking. It is free text, it is genuinely optional, and we use it only to improve how we explain our service.

2.2 · What the website records automatically

To understand how people find and use the site, and to be able to answer "where did this enquiry come from", the website records:

• the page you arrived on, the website or search engine that referred you, and any campaign tags in the link you followed;
• the pages you view during a visit — up to the most recent twenty;
• an anonymous analytics identifier, which is a random string, not your name or number — and only once you have accepted analytics. Until you answer that question your visit is counted without any identifier being kept on your device at all, and if you decline it is not counted; the Cookie Policy sets out both states in clause 11;
• standard technical information collected by our analytics tools: device type, browser, operating system, screen size, and an approximate city-level location worked out from your IP address.

The first three are kept in your browser's own session storage while you browse, and are attached to your enquiry only if you go on to make one. We do not receive precise or satellite location from your device, and we never ask for location permission.

2.3 · When you contact us on WhatsApp, by phone or by email

We receive your phone number or email address, the name shown on your WhatsApp profile, and whatever you choose to tell us in the conversation — including any photographs or files you send.

2.4 · When your booking is confirmed

Once you confirm, a member of our team creates a booking record so that your ticket can be issued and your day planned. It holds:

• About you — name, phone number, WhatsApp number, email address if you gave one, your city, and how you came to us (walk-in, WhatsApp, call, referral, Instagram or the website).
• About the trip — the package, the date, the pickup time and pickup address, the number of adults and children, the vehicle arranged, your preferred guide language, and any notes about what to plan around.
• About the people travelling — the full name, age and gender of every person on the tour. We need these to print the ticket, to confirm the number of guests the price is based on, and to plan properly where there are young children or elderly guests.
• About payment — the total, any advance paid, the method used, and a reference such as a UPI transaction number or receipt number. We record what was paid and how; we never hold the card or the account itself.
• About the record — your pass number, the random code that makes your ticket verifiable, and which member of our team created it.

If you tell us that someone finds walking difficult, or about a health condition or a food requirement so that we can plan around it, we use it only for that, share it only with the driver or guide who needs to know, and remove it when we remove the traveller details for that booking.

2.5 · What we never ask for, and never hold

We do not collect, and have no way to store:

• card numbers, expiry dates or CVV codes;
• UPI PINs, net-banking passwords, or one-time passwords;
• identity document numbers or scans;
• your caste, which religion you follow beyond the journey you have chosen, or any health record.

Our website contains no payment page and is not connected to any payment gateway. Nobody acting for us will ever ask you for a PIN, a password or an OTP. Anyone who does is not us — see clause 11 of the Booking & Payment Policy.

Most of our bookings are made by one person for a family or a group. If you are that person, you are giving us personal information about other people, and two things follow.

1. 3.1By giving us their details, you confirm that you have their permission to do so, and that for anyone under 18 you are their parent or lawful guardian, or have that person's authority.
2. 3.2Please make sure they know we hold their name, age and gender for the booking, and point them to this policy. We are happy for you to forward it.

Anyone travelling with you may contact us directly to see, correct or delete what we hold about them, whether or not they were the one who booked. They do not need to go through the person who made the booking.

We use personal information only for the purposes below. Where the Digital Personal Data Protection Act, 2023 requires it, we rely on your consent — given when you send us an enquiry or confirm a booking — and otherwise on the legitimate uses the Act permits, such as performing the service you asked for and meeting our legal obligations.

We do not use your information to build advertising profiles, we do not follow you around the internet with ads, and we carry no advertising tracker on the website.

We do not sell your personal information, trade it, rent it, or share it for anyone else's advertising. It is shared only as set out here.

5.1 · Service providers who process it for us

These providers act on our instructions and are not allowed to use your information for their own purposes, except as set out in their own terms for the services they run — chiefly WhatsApp, Instagram and Google Maps, which are their products and not ours.

5.2 · People who need it to run your tour

• Your driver and guide get only what the day needs: your name, a contact number, the pickup address and time, the number of guests, and any note they need to plan around. They do not get your payment details.
• Transport partners. Where a partner we have checked supplies the vehicle for your tour instead of us, that partner and its driver get the same bare minimum.
• Hotels and vendors, and only if you ask us to arrange something — a room, a special pooja, a floral offering. We pass on what that booking needs and nothing more.

5.3 · Temple trusts

We do not pass your details to temples, and we are not asked to. If you ask us to help you book an official pooja or darshan pass that a temple trust runs in its own name, that booking needs a name and sometimes a contact number, and we will tell you before we share anything.

5.4 · Others

• Professional advisers — an accountant or a lawyer — under a duty of confidence.
• Authorities, where the law requires us to hand something over: a court order, a lawful police request, or a demand from the tax department or another regulator. We hand over the least we are required to.
• Whoever takes over the business, if it or part of it is sold or handed on. Booking records would move with it and would still be covered by this policy.

Every confirmed booking gets a pass number and a printed darshan ticket carrying a QR code. The code opens a page on our website that confirms the booking is genuine.

That page is readable by anyone holding the code or the link. It shows exactly nine things, all of which are already printed on the front of the ticket:

• the pass number;
• the lead guest's name;
• the package name;
• the date of travel;
• the pickup time and the pickup point;
• the number of guests, as a count — for example "4 Adults · 2 Children";
• whether the booking is confirmed or cancelled, and when it was issued.

Because the pickup point and the lead guest's name are visible to anyone with the link, treat it as you would the ticket itself: do not post it in public or in a group you do not control. Tell us if you would like your verification link switched off early and we will do it.

Our website, database and files sit on Google's servers. Our analytics providers work out of the United States, and Meta's services run all over the world. So some of your personal information is stored or handled outside India, including in the United States.

Where that happens, we rely on the promises those providers make to their customers about contracts and security, and on section 16 of the Digital Personal Data Protection Act, 2023, which allows such transfers. We do not send personal data to any country that the Central Government has barred.

If you are reading this from outside India — many of our guests book from abroad for a family visit — your information will be sent to and held in India in order to arrange your tour.

We keep personal information only for as long as it serves the purpose it was collected for, and then remove it.

You may ask us to delete your information sooner, and we will, unless the law requires us to keep it for tax or accounts, or we need it for a complaint or claim that is still open. Where that applies we will tell you what we are keeping and why.

One of our analytics tools can record a session — a playback of how a page was scrolled and clicked — so that we can see where the website confuses people. Two deliberate limits apply.

• Everything you type is hidden. Whatever you enter in a field is replaced before it leaves your browser. We can see that a field was filled in; we cannot see your name, your number, your email address or your notes in a recording.
• Your phone number is never used to identify you in analytics. It would be the obvious way to link a recording to a booking, and we have deliberately not done it: an analytics tool has no business holding a guest's phone number. Recordings carry only a random code.

Recording only ever begins once you have accepted analytics on the website's banner, and it begins at that moment — the part of a visit before the answer is never recorded, because nothing was recording. Decline, or simply never answer, and no session of yours is recorded at all.

Recordings are also switched off completely when the site is run on our own machines while we are building it. If you would rather not be recorded at all, the Cookie Policy explains how to switch analytics off.

If you enquire or book, expect: our reply and quote, your booking confirmation, your ticket and voucher, a reminder shortly before your travel date, and answers to anything you ask.

After your tour we may ask you once whether you would leave a review. We will never offer money, a discount or an upgrade in exchange for one, we will never ask you to make it positive, and we will not ask again if you decline.

We do not send bulk promotional messages, and we do not add you to a marketing list. If that ever changes we will ask you first. Either way, replying "stop" on WhatsApp stops all messages except the necessary ones straight away; we will still send whatever a booking you have already made needs.

A review goes up only if you tick the box on the review page giving us permission, and only after we have read it. It is shown with your first name and your town — never your full name, your phone number or your booking details — and never edited. Leave that box unticked and we still read what you wrote, but it stays with us. We choose which reviews to show, which the Disclaimer explains.

We will not publish your name, your photograph, your review or a photograph you send us without asking you first. If you appear in a photograph on our website or our Instagram and would rather not, tell us and we will take it down.

The Instagram feed on our home page shows our own posts. Opening a page that shows it makes your browser load those images straight from Meta's servers, which lets Meta see your IP address; the Cookie Policy covers this.

We do not knowingly collect a child's personal information except as part of a family booking made by an adult. Where a child is travelling, the accompanying adult gives us the child's name, age and gender, and we use them only to plan the day and print the ticket.

We do not build profiles of children, we do not track them for advertising, and we aim no advertising at them — we carry no advertising on the website at all. If you think a child's information has reached us in any other way, tell us and we will delete it.

• The website is served only over an encrypted HTTPS connection.
• Enquiries sent through the website cannot be read back by the public. The database lets a visitor's browser send an enquiry and nothing more; only a signed-in administrator can read one.
• The internal booking system sits behind a sign-in, is open only to administrators, and is kept out of search engines at three levels.
• The ticket verification page can show only the nine details listed in clause 6, because that list is fixed in the code rather than left to whoever builds the page.
• Anything typed into a form is hidden before it reaches our analytics provider.
• Access within our team is on a need-to-know basis — a driver gets the day's details, not your payment record.

If personal data of yours is leaked or exposed, we will inform you and the Data Protection Board of India as the law requires, tell you in plain words what happened, and tell you what to do about it.

Under the Digital Personal Data Protection Act, 2023 you have the right to:

Know what we hold

A summary of the personal data we hold about you, what we are doing with it, and who we have shared it with.

Correct and complete it

Have anything wrong corrected, anything missing filled in, and anything out of date updated — a changed phone number, a wrongly spelt name on a ticket.

Have it erased

Have it deleted where we no longer need it for what it was collected for, and the law does not require us to keep it.

Withdraw your consent

Take back consent you have given, at any time. We will stop whatever relied on it. This does not undo what was lawfully done before that, and we may still need to keep records of a tour you have already taken.

Nominate someone

Name another person to use these rights for you if you die or become unable to act for yourself.

Be heard

Have a complaint about your data dealt with by us, and take it further if our answer does not satisfy you.

To use any of them, message +91 89764 23389 or write to contact@mumbaitempledarshan.com. Tell us what you want and, if you have travelled with us, your pass number. We may ask you one or two questions to be sure we are speaking to the right person — we would rather do that than hand your booking details to somebody else. There is no charge, and we will respond within 30 days.

If you are in a country whose law gives you further rights — for example the United Kingdom or the European Union, where several of our guests live — tell us and we will honour what applies to you, including a copy of your data you can take elsewhere, and the right to object to particular uses of it.

No computer decides anything about you. The website will suggest a package based on the answers you gave it — for example the most comfortable tour when you tell us you are travelling with elderly parents — but that is a suggestion for you to accept or ignore, not a decision. A person confirms every booking, and a person works out every price for an unusual group size.

We will update this policy when what we do changes — a new tool, a new service, a change in the law. The date of the last update is shown at the top and bottom of this page. If a change makes a real difference to how we use information you have already given us, we will tell you directly on the number or email address we hold for you rather than leaving you to notice.

If something has gone wrong, tell us first and give us a chance to put it right. Most complaints are settled the same day on WhatsApp, and we would far rather fix a problem than argue about one.

How to raise a complaint

1. 17.1Message or call +91 89764 23389, or email contact@mumbaitempledarshan.com, with the word "Complaint" or "Grievance" in your message.
2. 17.2Tell us your pass number (printed on your darshan ticket, in the form MTD-XXX-0000-00), the date of travel, and what went wrong.
3. 17.3We will confirm within 48 hours that we have received your complaint, and give you a reference number for it.
4. 17.4We will look into it and give you our decision, in writing if you ask for it, within 30 days of receiving the complaint.

If you are not happy with our answer

You are free to take it further. Nothing in our policies takes away your right to go to a consumer forum under the Consumer Protection Act, 2019, including the online portal of the National Consumer Helpline. For a complaint about how we have handled your personal data, you may take it to the Data Protection Board of India after first raising it with us, as the Digital Personal Data Protection Act, 2023 requires.

Whichever of these documents your question is about, the fastest route to an answer is WhatsApp. We answer messages every day of the week, and usually within minutes.

Bookings and WhatsApp

+91 89764 23389

Tours and support

+91 79001 77209 · +91 90041 04537

Email

contact@mumbaitempledarshan.com

Website

mumbaitempledarshan.com

Hours

Tours daily 5:00 AM – 9:00 PM · WhatsApp answered every day

Where we operate

Mumbai · Thane · Navi Mumbai — and outstation to Shirdi and Pune

We are a small operator and we work from the road rather than a booking office, so there is no counter to visit — everything is arranged on WhatsApp, by telephone or by email. Anything formal you want to send us, including a notice under these documents, should go to contact@mumbaitempledarshan.com.